Code of Conduct
Training and Assessment Services
A commitment to providing Training and Assessment services, resources, support and equipment in a condition and environment conducive with achieving competency in the units undertaken.
Issuance of Qualifications
To promptly provide copies of all qualification and statements of attainment achieved by enrolled students and provide ongoing assistance to enquiring students with regard to their record of achievements and statement.
Financial Management
To apply sound and accountable financial practices within its day-to-day operations and maintains its adherence to equitable refund policies. (These are explained in the student enrolment form).
Records and Information Management
A commitment to implementing best practice in records management practices and systems, responding in a timely manner to all requests of information from present and past students. All staff employed by will be required to apply themselves to the provisions of the Privacy and Protection of Personal Information Act 1998.
Access and Equity
To provide assistance to all clients to identify and achieve their desired outcomes. Commitment to providing training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy, or numeracy and upholds the principles of equal opportunity.
Recognition of Prior Learning (RPL)
A commitment to support RPL enquiries. This includes requests from potential and enrolled students. Enrolling students are supplied with relevant RPL information at initial contact and orientation events prior to undertaking studies. Further support is provided with relevant RPL tools following TPL application.
Client Feedback
A commitment to securing and reviewing advice and feedback from all its stakeholders involved in the delivery of its Training and Assessment services.
Provision of information
To provide clear and accurate advice to all enrolling students at Skillquest. Initial contact, orientation and the commencement of studies is supported by the provision of timely information concerning enrolment procedures, vocational outcomes, fees, access and equity, guidance and support, complaints and appeals procedures and RPL arrangements or credit transfer.
Legislative Compliance
Conduct periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to OH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and training legislation.
Marketing Accuracy
A Commitment to marketing training and assessment services in an accurate, ethical, and responsible manner ensuring that all clients are provided with timely and necessary information.
Complaints and Appeals
The complaints and appeals policy of Skillquest shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the weekly management meeting and student feedback forms shall be raised detailing the actions required to arrive at satisfactory resolve of each complaint and grievance.
Refund Policy
The refund policy allows students apply to refund training fee according their situation, To apply for a refund, students can download the Fee Refund/Withdrawal Application Form from the SKILLQUEST website. For a hard copy of the form, contact SKILLQUEST at traineesupport@sqts.com.au or on 08 9450 8868.
